Contact Us
We'd love to hear from you. Reach out for custom orders, inquiries, or just to say hello.
Let's Connect
Have a question about our furniture, need a custom piece, or want to discuss a project? Our team is here to help.
Visit Us
123 Luxe Avenue,
Nairobi, Kenya
Working Hours
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 4:00 PM
Sun: Closed
Send Us a Message
Frequently Asked Questions
Find answers to the most common questions below. Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.
We accept a variety of payment methods including:
- Credit and Debit Cards (Visa, Mastercard, American Express)
- M-Pesa
- Bank Transfers
- Mobile Money (Airtel Money, T-Kash)
- Installment payment plans through our partners
All transactions are secure and encrypted for your protection.
Shipping costs depend on your location and the weight/size of your furniture. Here's a general guide:
- Within Nairobi: KES 1,500 - KES 5,000
- Other parts of Kenya: KES 3,000 - KES 10,000
- Free Shipping: On orders over KES 50,000
You can see the exact shipping cost at checkout before you complete your purchase.
We want you to love your furniture! If you're not completely satisfied, you can return items within 14 days of delivery. Items must be unused, in their original packaging, and in sellable condition. Custom-made pieces are non-returnable unless they have manufacturing defects.
To start a return, please contact our customer service team. We'll guide you through the process.
Absolutely! At Furnostyles Luxe Designs, we specialize in custom furniture. Whether you need a specific size, color, material, or design, our team can bring your vision to life. Contact us with your requirements, and we'll provide a quote and timeline for your custom piece.
Once your order has been shipped, we'll send you a confirmation email with a tracking number. You can use this number to track your package through our shipping partner's website. You can also log into your account on our website to view your order status.
Yes! We stand behind the quality of our furniture. All our products come with a comprehensive warranty:
- 1-Year Warranty: Covers manufacturing defects and workmanship
- 5-Year Warranty: Available on select premium collections
- Lifetime Support: We're here for any questions or repairs
Our warranty covers structural issues, but does not cover normal wear and tear or damage caused by misuse.
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